Terms of Use

Terms of use

By using our service, (herein referred to as “Service”) you are deemed to have read and accepted the terms and conditions set forth, hence forming a legal binding agreement between Tribeup Sdn. Bhd., (herein referred to as “Printit”, “we”, “us”, “our” and their affiliates) and yourself pursuant to which you agree to comply with the Terms of Use, and use this website only in a manner consistent with Terms of Use. Should you not agree with any part of this Terms of Use, you are advised not to use this service.

There is no requirement to create an account with us prior to using our service. To experience our products, you need to download our free Printit mobile application (herein referred to as “App”) and follow simple instructions for the related products. This agreement was last revised on 5 July 2014.

1. Legal Age Requirement

There is no legal minimum age requirement to access and use this service; however, we do advise that anyone below the age of 18 should obtain parental consent in using our services, and for the submission of credit card or online banking information when placing an order. We strongly recommend that parents and guardians supervise their children’s use of the Apps.

2. About your Content

You may upload your photo designs through Printit’s App or provide us with your file in PDF format that meets our specifications and requirements necessary.

Under these Terms of Service, you warrant that you will not use any of the services for any fraudulent or illegal purpose, and you may NOT place any of the following material using the Service:

  1. Any material that could infringe on the rights of publicity, privacy or copyrights without the approval and consent of the owner of these rights;
  2. Any material that could infringe any materials that is unlawful, obscene, pornographic, indecent, defamatory, offensive, abusive, threatening, or otherwise inappropriate and harmful to children in any way, or could give rise to any civil or criminal liability under applicable law;
  3. Any material that contains viruses, worms, corrupt files, Trojan horse or other sort of corrupted codes.
  4. Any material that is offensive or promote racism, bigotry or hatred against any group or individual.

While Printit does not and cannot review all submissions, and is not responsible for their content, Printit reserves the right to move, refuse to print and delete submissions that, in its sole discretion, is believed to be as described in paragraphs (a) through (d) above, or otherwise unacceptable. You acknowledge and agree that any submission may be published, copied, customized or removed for the purposes of delivering the Services. In addition, you undertake that you will be liable for any action taken against Printit in relation to such activities and will fully indemnify Printit against all actions, claims, demands or costs which may arise as a result.

We do not store your order information such as delivery, payment and billing data, and storage for uploaded files are optional. We recommend that before submitting files to us, you retain a copy for yourself to use for future re-ordering, or in the unlikely event of your digital images being corrupted or lost. You should always retain your own copies of all files uploaded or otherwise supplied to us. Printit has no ownership in any of your submission content. Files submitted shall be deemed correct and you have the full ownership.

3. Order Policy

Receipt of an electronic order or other form of order confirmation by no means signify Printit’s acceptance of your order, nor does it constitute confirmation of our offer to sell. Printit reserves the exclusive right at any time after receipt of your order, to accept or decline your order for any reason. Printit also reserves the right at any time after receipt of your order and without prior notice to you, to supply less than the quantity you order for any time. Your order is deemed accepted by Printit upon our delivery of products that you have ordered. We may require additional verifications or information before accepting any order.

4. Fee and Payment Terms

All prices are in their respective local currencies and payment must accompany each order. There is no charge for downloading or using the Apps. Prices, products and services offered are subject to change without prior notice from time to time at our discretion upon posting by Printit on its website(s) and Apps. Please refer to our Product price list for complete listings.

You hereby agree to pay all fees and charges incurred in connection with your orders which include without limitation taxes, duty imports, value-added taxes and customs clearance, if any. Payment terms will be via credit card and online banking transactions, or unless otherwise stated. Printit will not be held liable for any losses you may suffer as a result of unauthorized use of your credit card by any other party. An electronic sales order confirmation will be sent to your email address once your order has been captured into our system.

Failure to submit a valid payment may result in refusal to process the requested service(s). Printit may exercise its right to charge a handling fee and discard any unpaid products. Prices and specifications are subject to change without notice in any circumstances other than where an order has been accepted by us.

If Printit does not receive payment from your credit card issuer, you are obliged to pay all amounts due upon demand by Printit.

5. Delivery of Products

All products or prints will be delivered to the delivery address provided by you during the ordering process. Time for delivery is an estimate only and it shall not be held against us and also not a condition of this agreement. Delayed delivery is not a basis for cancellation of the order or a request for compensation. Orders may be refused if we believe that there is any infringement to this Terms of Service, and entirely at the discretion of Printit.

6. Force Majeure

A party will not be liable for non-performance or delay in performance caused by any extraordinary event or circumstance beyond the control of such party including, without limitation, wars, strikes, riots, hostilities, revolutions, national emergency, explosion, civil commotion, embargo, fire, flood, earthquake, volcanic eruption, and force of nature or any “acts of God”.

7. Satisfaction Guarantee & Return Policy

Refunds and cancellation of order is generally not provided except for cases of process or product malfunction (i.e. workmanship defect, photo arrives damaged, product do not match ordered items) Printit reserves the right at any time to substitute/ change brand as well as material used in production of your photos without prior notice.

As the photos are printed by different printers, the end result may differ from our website images. Printit also reserves the right to change or alter any production methods without prior notice. These may or may not result in a slight difference in the final outlook or slight color shifts, while maintaining the same quality and standards.

IMPORTANT: We do NOT accept any amendments or changes to be made to the file ONCE the file is already uploaded. Therefore, it is solely the responsibility of the customer to thoroughly check the proofs thoroughly before uploading their photos.

Printit is not responsible for customer-generated mistakes, errors or defects including spelling, typographical or grammar errors, poor image quality derived from low-resolution images, order quantity or other ordering errors. Please be sure to preview your images carefully before placing your order. We do not proofread for, or correct, any such customer generated mistakes.

To file a complaint, kindly contact our customer service by writing to us together with picture of problem/areas of dissatisfaction. We will assess the condition of the item(s), and at our sole discretion to either repair or replace the product(s) that does not meet the warranty or condition. All defective products must be returned to us within 14 days of receipt upon request.

8. Indemnity

As our customer, you agree to fully indemnify and hold harmless Printit, and all our Staffs and Agents from and against all damages, losses, expenses and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Service, or any circumstances related to your negligence or wrongful conduct when using this Service.

9. Acceptance of Agreement

YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. Printit reserves the right, at our sole discretion, to update or make modifications to this Terms of Service from time to time without prior notice. The date of modification will be reflected at the top of this page. If you have a question regarding our Terms of Service, please contact us through our Support page.

10. Copyright Information

Copyright © 2014. All Rights Reserved. The logos and trademarks displayed on the Website are the sole property of Printit. Usage of these marks is strictly prohibited.

(Last edit: 4 July 2014)



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